# How to use Sofia AI?

Sofia AI is designed to instantly answer common questions about products and services when your customers inquire via WhatsApp.

**1.Setup Sofia AI** 

*1-1 Initial Configuration:* 

Visit [Sofia AI's homepage](http://app.connectly.ai/sofia) and follow the instructions to input your business information. You have several options for providing this information: entering text manually, uploading documents, or scanning your website (which takes about 3 business days). The more comprehensive the information you provide, the more effectively Sofia AI can respond to your customers' questions. We recommend including Q\&A sections, blogs, store policies, user manuals, or any other materials relevant to your business.

<figure><img src="https://1088238995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTPnSja6RkBiRLGAbuXVJ%2Fuploads%2F4lDFGr0sb3a1s0fGCVgv%2FScreenshot%202024-01-23%20at%207.24.37%E2%80%AFPM.png?alt=media&#x26;token=7734ac7e-6a24-45ce-ac75-f469646bf046" alt=""><figcaption></figcaption></figure>

*1-2 Activation and Testing:*&#x20;

The setup process typically takes no more than 5 minutes for the text or document upload options. Once completed, the \[test on WhatsApp] button will become available. Click on this to open WhatsApp, where you can interact with Sofia AI and evaluate its responses. Continually adding information will enhance Sofia AI's effectiveness.

<figure><img src="https://1088238995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTPnSja6RkBiRLGAbuXVJ%2Fuploads%2F8SCTY7f0gdDe1nm8iUg9%2FScreenshot%202024-01-23%20at%207.27.06%E2%80%AFPM.png?alt=media&#x26;token=271cdfa1-cc54-4685-a774-3ccd50cfda2a" alt=""><figcaption></figcaption></figure>

**2.Integrating Sofia AI into Your Campaign Builder**

*2-1 Integration:*&#x20;

After activating Sofia AI, a new feature called “Sofia AI Takeover” will appear on the left side of the campaign builder interface. Simply drag and drop this card onto your canvas.

<figure><img src="https://1088238995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTPnSja6RkBiRLGAbuXVJ%2Fuploads%2FZBo9pOYZwUWckZNpjxqm%2FDesktop%20-%201534.jpg?alt=media&#x26;token=1b1d609a-6752-47ba-9b6c-264cb8c699b7" alt=""><figcaption></figcaption></figure>

*2-2 Customization:*&#x20;

A default “Simple message” card, linked to the “Sofia AI Takeover” card, is created automatically. This serves as the AI's welcome message, greeting customers and informing them they are interacting with a virtual assistant. It's important to customize and optimize this message to suit your business's tone and customer engagement strategy.

<figure><img src="https://1088238995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTPnSja6RkBiRLGAbuXVJ%2Fuploads%2FzdaK5Qpp7aahCjK58GNM%2FDesktop%20-%201535.jpg?alt=media&#x26;token=2a22e2ff-217c-4c81-9a98-bbd3bb3764c3" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.connectly.ai/sofia-ai/how-to-use-sofia-ai.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.