Connectly Documentation
  • 👋Welcome to Connectly.ai
  • 🚀Quick Start
    • Prerequisites
    • Authentication
    • Send WhatsApp template message
    • Send WhatsApp session message
  • 📣Campaigns
    • Campaign Sendout
      • Send Campaigns
  • 🤖Sofia AI
    • How to use Sofia AI?
    • Sofia AI API
      • Reference
        • Core Concepts
        • sales_assistant_v2/invoke/v1
  • 📱Message API
    • Message Service API
      • MessageService
        • Send template message
        • Send session message
      • Error codes
    • Webhook API
      • WebhookService
        • Create a webhook registration by event topic
        • Update an existing webhook registration by event topic
        • Get webhook registrations for business
        • Delete a webhook registration for business
      • Webhook Payload
        • Delivery Status Error Codes
        • Payload Media Types
  • 🤖Business Management
    • Business Management API
      • Template Management
        • Create a template
        • Get templates
      • Quality Signals
  • 📱Integrations
    • Integrations
      • WebEngage Integration
      • Message your customers on Zendesk through Connectly
      • Message your customer on Intercom through Connectly
    • [Alpha] Moengage
      • MessageService
        • Send Campaign via API
  • 📊Analytics
    • Analytics
      • [Alpha] Campaign report
  • 👀FAQ
  • Migrating WhatsApp Accounts
  • How to use time delay?
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  1. Integrations
  2. Integrations

Message your customer on Intercom through Connectly

If you are using Intercom as your main CRM you can route WhatsApp messages to Intercom. Customer messages will be shown as conversations in Intercom. Whenever you post a reply on Intercom conversation

PreviousMessage your customers on Zendesk through ConnectlyNext[Alpha] Moengage

Last updated 2 years ago

Instructions

Pre-requisites

  1. Please contact engineering@connectly.ai to request your BUSINESS_ID and API key

Integromat/Make

  1. Sign up for Make account at https://www.make.com/en/register

  2. Follow the steps in this video to authenticate into Intercom

    1. Once you press a pop-up will appear

    2. Press Authorize Access

    3. Go back to the home page

  3. Download this JSON file. Right-click on the link and select Save Link As...

  4. Follow the steps in this video to create a new scenario and import Connectly to Intercom scenario

  5. Download a second JSON file. Right-click on the link and select Save Link As...

  6. Follow the steps in this video to create a second scenario and import Intercom to Connectly scenario

📱
  • Instructions