# Webhook Payload

This section goes over the different types of webhook messages that you can receive.\
**Currently, Connectly only supports WhatsApp messages.**

{% hint style="info" %}
**`callbackData`** — If you set the optional `callbackData` field when sending a message (see [Send session message](/message-api/message-service-api/messageservice/send-session-message.md) and [Send template message](/message-api/message-service-api/messageservice/send-template-message.md)), Connectly echoes it back at the **top level** of webhook events for that message:

* **Delivery status** events — `sent`, `delivered`, `read`, and `delivery_failed`.
* **Inbound replies** that reference the original message — quoted text/media replies, interactive button & list replies, and reactions.

`callbackData` is only present when it was set on the original outbound message. Plain-text replies that don't quote a message do not include it.
{% endhint %}

{% hint style="info" %}
**Business-scoped user IDs (BSUID)** — on WhatsApp numbers with BSUID support enabled, the customer identifier (`sender` on inbound webhooks, `recipient` on delivery-status webhooks) carries `userId` (the customer's BSUID) and `phoneNumber`. For phone-less customers, `id` holds the BSUID and `phoneNumber` is `""`. See Business-scoped user IDs (BSUID).
{% endhint %}

### Payload plain text:

JSON

```json
{
  "timestamp": "1639083206",
  "sender": {
    "id": "+16315555500",
    "channelType": "whatsapp",
    "name": "Vasi from Connectly"
  },
  "recipient": {
    "id": "+16044441234",
    "channelType": "whatsapp",
    "name": "connectlyai"
  },
  "message": {
    "text": "TEST 11"
  }
}
```

### Payload with referral

JSON

```json
{
  "timestamp": "1639083206",
  "sender": {
    "id": "+16315555500",
    "channelType": "whatsapp",
    "name": "Vasi from Connectly"
  },
  "recipient": {
    "id": "+16044441234",
    "channelType": "whatsapp",
    "name": "connectlyai"
  },
  "message": {
    "text": "TEST 11",
    "referral": {
      "ctwaClid": "Click ID generated by Meta for ads that click to WhatsApp",
      "sourceUrl": "AD_OR_POST_FB_URL",
      "sourceId": "ADID",
      "sourceType": "ad or post",
      "headline": "AD_TITLE",
      "body": "AD_DESCRIPTION",
      "mediaType": "image or video",
      "imageUrl": "RAW_IMAGE_URL",
      "videoUrl": "RAW_VIDEO_URL",
      "thumbnailUrl": "RAW_THUMBNAIL_URL"
    }
  }
}
```

### Payload media:

JSON

```json
{
  "timestamp": "1639085537",
  "sender": {
    "id": "+16315555500",
    "channelType": "whatsapp",
    "name": "Vasi from Connectly"
  },
  "recipient": {
    "id": "+16044441234",
    "channelType": "whatsapp",
    "name": "connectlyai"
  },
  "message": {
    "attachments": [
      {
        "type": "video",
        "url": "https://cdn.dev.connectly.ai/asd/asdasdasdasd"
      }
    ]
  }
}
```

### Payload button response

JSON

```json
{
  "timestamp": "1639083206",
  "sender": {
    "id": "+16315555500",
    "channelType": "whatsapp",
    "name": "Vasi from Connectly"
  },
  "recipient": {
    "id": "+16044441234",
    "channelType": "whatsapp",
    "name": "connectlyai"
  },
  "context": {
    "replyToId": "018d62f2-2524-10fa-f857-091ab99c14c8"
  },
  "buttonResponse": {
    "text": "TEST 11",
    "payload": "1"
  },
  "callbackData": {
    "order_id": "12345"
  }
}
```

#### Payload delivery status

JSON

```json
{
  "topic": "delivery_status",
  "timestamp": "1641513098",
  "sender": {
    "id": "+16044441234",
    "channelType": "whatsapp",
    "name": "connectlyai"
  },
  "recipient": {
    "id": "+16315555500",
    "channelType": "whatsapp",
    "name": "Vasi from Connectly"
  },
  "statusUpdate": {
    "id": "01FRRWW2ZAHD9GJ1SWY4VF2GBD",
    "status": "delivered",
    "error": null,
    "metadata": {
      "campaign_name": "<YOUR_CAMPAIGN_NAME>"
    }
  },
  "callbackData": {
    "order_id": "12345"
  }
}
```

#### Payload delivery status error

JSON

```json
{
  "topic": "delivery_status",
  "timestamp": "1641512856",
  "sender": {
    "id": "+16044441234",
    "channelType": "whatsapp",
    "name": "connectlyai"
  },
  "recipient": {
    "id": "+16315555500",
    "channelType": "whatsapp",
    "name": "Vasi from Connectly"
  },
  "statusUpdate": {
    "id": "01FRRWMSAMKNFZAMBPQ65CA7DD",
    "status": "delivery_failed",
    "error": {
      "message": "Message template inputs invalid",
      "type": "ERROR_TYPE_INVALID_REQUEST",
      "code": "ERROR_CODE_MESSAGE_TEMPLATE_INPUT_INVALID",
      "userTitle": "Message template inputs invalid",
      "userMessage": "Pass along the connectly trace id 'cnct_trace_id' to the team for more information.",
      "cntTraceId": "10827968052975079261",
      "details": {
        
      }
    },
    "metadata": {
      "campaign_name": "<YOUR_CAMPAIGN_NAME>"
    }
  }
}
```


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