Webhook Payload

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This section goes over the different types of webhook messages that you can receive.
Currently, Connectly only supports WhatsApp messages.
Payload plain text:
JSON
{
  "timestamp": "1639083206",
  "sender": {
    "id": "+16315555500",
    "channelType": "whatsapp",
    "name": "Vasi from Connectly"
  },
  "recipient": {
    "id": "+16044441234",
    "channelType": "whatsapp",
    "name": "connectlyai"
  },
  "message": {
    "text": "TEST 11"
  }
}
Payload media:
JSON
{
  "timestamp": "1639085537",
  "sender": {
    "id": "+16315555500",
    "channelType": "whatsapp",
    "name": "Vasi from Connectly"
  },
  "recipient": {
    "id": "+16044441234",
    "channelType": "whatsapp",
    "name": "connectlyai"
  },
  "message": {
    "attachments": [
      {
        "type": "video",
        "url": "https://cdn.dev.connectly.ai/asd/asdasdasdasd"
      }
    ]
  }
}
Payload button response
JSON
{
  "timestamp": "1639083206",
  "sender": {
    "id": "+16315555500",
    "channelType": "whatsapp",
    "name": "Vasi from Connectly"
  },
  "recipient": {
    "id": "+16044441234",
    "channelType": "whatsapp",
    "name": "connectlyai"
  },
  "message": {
    "text": "TEST 11",
    "isButtonResponse": true
  }
}
Payload delivery status
JSON
{
  "topic": "delivery_status",
  "timestamp": "1641513098",
  "sender": {
    "id": "+16044441234",
    "channelType": "whatsapp",
    "name": "connectlyai"
  },
  "recipient": {
    "id": "+16315555500",
    "channelType": "whatsapp",
    "name": "Vasi from Connectly"
  },
  "statusUpdate": {
    "id": "01FRRWW2ZAHD9GJ1SWY4VF2GBD",
    "status": "delivered",
    "error": null
  },
  "metadata": {
    "campaign_name": "<YOUR_CAMPAIGN_NAME>"
  }
}
Payload delivery status error
JSON
{
  "topic": "delivery_status",
  "timestamp": "1641512856",
  "sender": {
    "id": "+16044441234",
    "channelType": "whatsapp",
    "name": "connectlyai"
  },
  "recipient": {
    "id": "+16315555500",
    "channelType": "whatsapp",
    "name": "Vasi from Connectly"
  },
  "statusUpdate": {
    "id": "01FRRWMSAMKNFZAMBPQ65CA7DD",
    "status": "delivery_failed",
    "error": {
      "message": "Message template inputs invalid",
      "type": "ERROR_TYPE_INVALID_REQUEST",
      "code": "ERROR_CODE_MESSAGE_TEMPLATE_INPUT_INVALID",
      "userTitle": "Message template inputs invalid",
      "userMessage": "Pass along the connectly trace id 'cnct_trace_id' to the team for more information.",
      "cntTraceId": "10827968052975079261",
      "details": {
        
      }
    },
    "metadata": {
      "campaign_name": "<YOUR_CAMPAIGN_NAME>"
    }
  }
}
Delete a webhook registration for business
Delivery Status Error Codes
Last modified 1yr ago