Connectly Documentation
  • 👋Welcome to Connectly.ai
  • 🚀Quick Start
    • Prerequisites
    • Authentication
    • Send WhatsApp template message
    • Send WhatsApp session message
  • 📣Campaigns
    • Campaign Sendout
      • Send Campaigns
  • 🤖Sofia AI
    • How to use Sofia AI?
    • Sofia AI API
      • Reference
        • Core Concepts
        • sales_assistant_v2/invoke/v1
  • 📱Message API
    • Message Service API
      • MessageService
        • Send template message
        • Send session message
      • Error codes
    • Webhook API
      • WebhookService
        • Create a webhook registration by event topic
        • Update an existing webhook registration by event topic
        • Get webhook registrations for business
        • Delete a webhook registration for business
      • Webhook Payload
        • Delivery Status Error Codes
        • Payload Media Types
  • 🤖Business Management
    • Business Management API
      • Template Management
        • Create a template
        • Get templates
      • Quality Signals
  • 📱Integrations
    • Integrations
      • WebEngage Integration
      • Message your customers on Zendesk through Connectly
      • Message your customer on Intercom through Connectly
    • [Alpha] Moengage
      • MessageService
        • Send Campaign via API
  • 📊Analytics
    • Analytics
      • [Alpha] Campaign report
      • Reports API
        • Webhooks configuration
  • 👀FAQ
  • Migrating WhatsApp Accounts
  • How to use time delay?
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  • Prerequisites
  • Step 1: Set up the integration on WebEngage
  • Step 2: Delivery Statuses
  1. Integrations
  2. Integrations

WebEngage Integration

Message to your customers from WebEngage

PreviousIntegrationsNextMessage your customers on Zendesk through Connectly

Last updated 10 months ago

WebEngage is an advanced customer data platform and marketing automation suite designed to streamline user engagement and boost customer retention for both consumer tech enterprises and small to medium-sized businesses (SMBs).

Key Features:

  • Marketing automation for efficient campaigns.

  • Simplified user engagement strategies.

  • Effective tools for consumer tech enterprises and SMBs.

Connecting with Your Customers through Connectly WhatsApp:

With WebEngage, you can easily send marketing campaigns and establish automated messaging flows through Connectly WhatsApp, ensuring seamless communication with your customers.

You need to be fully on boarded to Connectly platform and have a working business WhatsApp phone number.

You can sign up here

Prerequisites

Reach out to your account manager or drop us an email at engineering@connectly.ai for us to give your business ID the correct permissions.

For this integration you will need:

  1. Connectly Business ID

  2. Connectly API Key

  3. Connectly WhatsApp phone number

Step 1: Set up the integration on WebEngage

  • Go to your WebEngage dashboard

  • On the configuration page provide the Business ID, API Key and WhatsApp phone number

Step 2: Delivery Statuses

To get the delivery analytics set up, you will need to create a web hook for Connectly to send delivery status back to you. Connectly allows you to create webhooks via our API. Learn how to create webhooks at:

WebEngage webhook configuration body

When creating the web hook for WebEngage, a configuration, in the format below needs to be provided. The two values that you need to input are:

  • timezone: has to be in the Area/City format, for example: Asia/Riyadh

  • webengage_token: WebEngage token provided by your account manager

{
    "topic":"messages",
    "address": "http://wt.webengage.com/tracking/events",
    "type": "webengage",
    "configuration": {
        "webengageConfiguration": {
            "timezone":"<AREA/CITY>",
            "webengage_token": "<TOKEN>",
            "webengage_webhook_url": "http://wt.webengage.com/tracking/events"
        }
    }

Go to integrations

Configure your WhatsApp channel

Select a private WhatsApp integration and configure it

The url is as follows:

You must get your WebEngage token from your web engage account manager, alternativly you can shoot them a message:

📱
https://www.connectly.ai/
https://api.connectly.ai/proxy/businesses/<BUSINESS_ID>/send_whatsapp_templated_message
Create a webhook registration by event topic
https://webengage.com/contact-us/