Connectly Documentation
  • 👋Welcome to Connectly.ai
  • 🚀Quick Start
    • Prerequisites
    • Authentication
    • Send WhatsApp template message
    • Send WhatsApp session message
  • 📣Campaigns
    • Campaign Sendout
      • Send Campaigns
  • 🤖Sofia AI
    • How to use Sofia AI?
    • Sofia AI API
      • Reference
        • Core Concepts
        • sales_assistant_v2/invoke/v1
  • 📱Message API
    • Message Service API
      • MessageService
        • Send template message
        • Send session message
      • Error codes
    • Webhook API
      • WebhookService
        • Create a webhook registration by event topic
        • Update an existing webhook registration by event topic
        • Get webhook registrations for business
        • Delete a webhook registration for business
      • Webhook Payload
        • Delivery Status Error Codes
        • Payload Media Types
  • 🤖Business Management
    • Business Management API
      • Template Management
        • Create a template
        • Get templates
      • Quality Signals
  • 📱Integrations
    • Integrations
      • WebEngage Integration
      • Message your customers on Zendesk through Connectly
      • Message your customer on Intercom through Connectly
    • [Alpha] Moengage
      • MessageService
        • Send Campaign via API
  • 📊Analytics
    • Analytics
      • [Alpha] Campaign report
      • Reports API
        • Webhooks configuration
  • 👀FAQ
  • Migrating WhatsApp Accounts
  • How to use time delay?
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  • Messaging API returns error when trying to send a message to a customer: "Failed to send a message because more than 24 hours have passed since the customer last replied".
  • I am within the 24-hr window but I still get the above error.
  • Can't figure it out? email us at engineering@connectly.ai

FAQ

Messaging API returns error when trying to send a message to a customer: "Failed to send a message because more than 24 hours have passed since the customer last replied".

WhatsApp has this eligiblity rule that businesses can only reply back to a customer within 24hrs of a customer's messages. As an alternative, you can send a template message when this happens.

I am within the 24-hr window but I still get the above error.

In this case you may have multiple numbers with us and you want to specify from which number to send messages. Otherwise, our backend will choose one at random which may not be the one you are thinking of. E.g. you need to add the following to your request:

"sender": {
         "id": "+11234567890",
         "channelType": "whatsapp"
     },

Can't figure it out? email us at engineering@connectly.ai

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Last updated 3 years ago

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