Message your customers on Zendesk through Connectly
Last updated
Last updated
If you are using Zendesk as your main CRM you can route WhatsApp messages to Zendesk.
Customer conversations will be shown as tickets in Zendesk. Whenever you post a reply on the ticket the customer receives a WhatsApp message with your reply.
Please contact engineering@connectly.ai to request Zendesk integration functionality. If you do not contact the integration will not work
Connectly gets access to your Zendesk using the Zendesk API token. Follow the to generate your API key.
Pass the following information to your Connectly account manager:
Zendesk API key
Zendesk domain (e.g COMPANY.zendesk.com). See this
WhatsApp welcome message contents
Zendesk ticket subject
Zendesk first ticket comment
This will give Connectly access to your Zendesk ticket data only.
Connectly will manage your WhatsApp account and phone number. For more information visit .
Security & Data Protection
Connectly maintains stringent security protocols for managing customer data. All information is secured both at rest and during transit through robust encryption mechanisms.
Privacy
Connectly will have access to all your messages, WABA information, message delivery statistics, and billing. For more information visit .
Please visit for privacy policy.