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If your WhatsApp Business number is currently managed by another Business Solution Provider (BSP), you can migrate it to Connectly without losing your display name, quality rating, messaging limits, or approved templates. The migration moves the phone number between WhatsApp Business API accounts while keeping the same Facebook Business Manager ID.
Migration only works if the source and destination accounts share the same Facebook Business Manager ID. If the IDs differ, migration is not possible.

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What transfers and what doesn’t

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Requirements

Before starting the migration, make sure you have:
  • Physical access to the phone number to receive a 6-digit OTP via SMS or voice call.
  • A verified Facebook Business Manager account linked to the number. Accounts in “Sandboxed” mode cannot be migrated.
  • Two-Factor Verification (2FA) disabled on the current BSP — you must request this from your existing BSP before migrating.
  • The same Facebook Business Manager ID on both the source and destination accounts. You can verify your Facebook Business Manager ID here.

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Migration steps

1

Request 2FA to be disabled

Contact your current BSP and ask them to disable Two-Factor Verification (2FA) on the WhatsApp number you want to migrate. Get written confirmation that 2FA is disabled before proceeding.
2

Create a Connectly account

Sign up at connectly.ai/signup if you don’t already have an account.
3

Connect your Facebook Business Manager

Log into inbox.connectly.ai and click Connect WhatsApp. Follow the steps to link your WhatsApp Business Account.
You must select the same Facebook Business Manager ID as the one associated with your existing WhatsApp number. If the Business Manager is only an admin (not the owner), the migration will not work.
4

Do not add your phone number yet

When prompted to add a phone number at the final step of the setup flow — stop. Do not enter the number. Connectly will handle this step during the migration.
5

Contact Connectly to initiate migration

Email contact@connectly.ai with the subject line “Migrate WhatsApp account” and include your business name. Connectly will coordinate the migration timing with you.
6

Verify the OTP

During the migration, WhatsApp will send a 6-digit OTP to your phone number via SMS or voice call. Connectly will coordinate with you to enter this code at the right moment to complete the transfer.

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After migration

  • Messages sent before migration are charged to your previous BSP.
  • Messages sent after migration are charged to Connectly.
  • Re-enable Two-Factor Verification on your number after migration is complete.
  • Your approved templates are immediately available in your new Connectly account — no resubmission needed.
Need help with your migration? Email contact@connectly.ai or contact your Connectly Account Manager.