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Campaign reports give you a per-customer breakdown of every message sent in a sendout — including delivery timestamps, engagement actions, and any errors. Download the CSV from the Connectly UI or retrieve it programmatically via the Reports API.

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Downloading from the UI

Open your campaign in the Connectly UI, navigate to the Analytics tab, and click Download CSV. The file downloads immediately.

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Column reference

Each row represents a single customer in the sendout. Columns always appear in this order.
Timestamp columns (sent_at, delivered_at, read_at, opt_out_at) are blank when the event hasn’t occurred yet. For example, read_at is empty if the customer hasn’t opened the message.

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Understanding the engagement columns

button_clicks — populated when a customer taps a quick-reply or call-to-action button. Each entry records the button’s id, display name, and click timestamp ts. link_clicks — populated when a customer taps a tracked URL. Same structure as button_clicks. input_variables / output_variables — only populated for campaigns using variables or automation logic. input_variables reflects values injected at send time; output_variables captures data collected from the customer’s replies during the conversation flow.

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Programmatic access

To retrieve reports automatically — for example to ingest them into a data warehouse on a schedule — use the Reports API or subscribe to report webhooks.