Skip to main content
With the Intercom integration, inbound WhatsApp messages appear as conversations in your Intercom inbox. Replies you post in Intercom are sent back to the customer as WhatsApp messages. The integration is built using Make (formerly Integromat) as the connector between Connectly and Intercom.

​
Prerequisites

  • A fully onboarded Connectly account with a working WhatsApp business number.
  • A Make account.
  • An Intercom account.
  • Your Connectly Business ID and API key — contact your Account Manager to obtain these.

​
Setup

1

Connect Intercom in Make

Sign up for a Make account at make.com and authenticate your Intercom account following this video guide. When prompted, click Authorize Access.
2

Import the Connectly → Intercom scenario

Download the Connectly to Intercom JSON file (right-click → Save Link As). Then follow this video guide to create a new Make scenario and import the file.
3

Import the Intercom → Connectly scenario

Download the Intercom to Connectly JSON file (right-click → Save Link As). Follow this video guide to import it as a second Make scenario.
The setup relies on video guides and downloadable scenario files. If any links become unavailable, contact your Account Manager for assistance.