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WebEngage is a marketing automation and customer engagement platform. With this integration, you can trigger WhatsApp messages through Connectly directly from WebEngage campaigns and automation flows.

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Prerequisites

  • A fully onboarded Connectly account with a working WhatsApp business number.
  • Contact your Account Manager to enable WebEngage integration permissions for your business ID before starting setup.
You’ll need three values from Connectly:
  • Business ID
  • API key
  • WhatsApp phone number

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Step 1: Set up the integration in WebEngage

1

Open Integrations in WebEngage

Go to your WebEngage dashboard and navigate to Integrations.
2

Configure your WhatsApp channel

Select WhatsApp from the channel list and choose Private WhatsApp integration.
3

Enter your Connectly credentials

On the configuration page, provide your Business ID, API key, and WhatsApp phone number.Set the endpoint URL to:
https://api.connectly.ai/proxy/businesses/<BUSINESS_ID>/send_whatsapp_templated_message
Replace <BUSINESS_ID> with your Connectly business ID.

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Step 2: Configure delivery status webhooks

To receive delivery analytics back in WebEngage, register a Connectly webhook using the Create webhook endpoint with the following body:
You’ll need a WebEngage token — contact your WebEngage account manager or reach them at webengage.com/contact-us.
{
  "topic": "messages",
  "address": "http://wt.webengage.com/tracking/events",
  "type": "webengage",
  "configuration": {
    "webengageConfiguration": {
      "timezone": "<AREA/CITY>",
      "webengage_token": "<YOUR_WEBENGAGE_TOKEN>",
      "webengage_webhook_url": "http://wt.webengage.com/tracking/events"
    }
  }
}
Replace <AREA/CITY> with your timezone in Area/City format (e.g. Asia/Riyadh) and <YOUR_WEBENGAGE_TOKEN> with the token from your WebEngage account manager.