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In Connectly, a store is a team that’s tied to a physical location. Setting up stores lets you route each customer to the team that runs their nearest branch — ideal for retailers, franchises, and multi-branch businesses. You can turn a single team into a store by giving it a Location Address when you create it. If you have many locations, create them in bulk with either of the two options below (both under Add Team).

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Import Teams from Locations

If your store locations already exist in Connectly, Import Teams from Locations turns them into teams. Pick the locations you want, optionally create Sales and Customer Support subteams for each, and import.
Team names match the location names. You can reorganize teams into folders and rename them after importing.

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Upload Teams with Locations

To create location-based teams from scratch, Upload Teams with Locations uses a Google Sheet. It’s a two-step flow: fill in the spreadsheet with your team names and addresses, then upload and process it. The spreadsheet has a column for the team name, an optional description, and the address:
Removing a team’s row from the spreadsheet will delete that team on the next upload. Only remove rows for teams you actually want to delete.

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Routing customers to a store

Once your stores exist, routing customers to their nearest store is configured in your AI agent’s handover (with Team Routing turned on in Ticket Routing). There, you can have the agent ask the customer to choose a store and route the conversation to that location’s team. That setup is part of the agent configuration and is covered separately.