> ## Documentation Index > Fetch the complete documentation index at: https://docs.connectly.ai/llms.txt > Use this file to discover all available pages before exploring further. # Teams > Create teams, organize them in folders, and manage their members ⚙️ A team is a working group of agents within your business. Teams do two things: they **organize who sees what** (agents only see conversations assigned to their teams), and they **receive routed conversations** (routing directs a conversation to a team, and an agent within it picks it up). Manage them in **Settings → Teams**. Teams page with the What are Teams panel, search, Add Team and Add Folder buttons, and a list of teams ## Team visibility Each team has a visibility model: | Visibility | What it means | | ---------------- | -------------------------------------------------------------------------------------------------- | | **Hierarchical** | Agents can see conversations from their team *and* its child teams. | | **Isolated** | Agents can see *only* their own team's conversations — useful for franchises or individual stores. | ## Create a team Click **Add Team** to see the ways to create teams. **Add Team Manually** opens the create dialog; the other options create location-based teams in bulk (see [Stores](/teams-and-stores/stores)). Add Team menu with Add Team Manually, Upload Teams with Locations, and Import Teams from Locations In the **Create Team** dialog you can set: * **Name** (required) — the team's name. * **Description** (optional). * **Location Address** (optional) — links the team to a physical store location, turning it into a [store](/teams-and-stores/stores). * **Folder** (optional) — place the team inside a folder for organization. Create Team dialog with Name, Description, Location Address, and Folder fields A team can live in a **folder** or be tied to a **location**, but not both at once. ## Folders Folders **visually group** teams on the Teams page. A folder only has a name — it has no members and doesn't receive conversations itself. Use **Add Folder** to create one. Create Folder dialog with a Name field ## Members Open a team's menu to **Add Member**, **Edit Team**, or **Delete Team**. Team menu showing Add Member, Edit Team, and Delete Team **Add Member** lets you pick a user from your business to add to the team. Remove a member from the team's menu. Add Team Member dialog with a Select User dropdown listing agents There are no team-level roles. Permissions come from a person's business role — workspace **owners** act as admins and can manage every team, while other agents simply belong to the teams they're added to. ## Edit or delete a team Use **Edit Team** to update its name, description, or folder, then **Save Changes**. **Delete Team** removes it. Edit Team dialog with Name, Description, and Folder fields and a Save Changes button