> ## Documentation Index > Fetch the complete documentation index at: https://docs.connectly.ai/llms.txt > Use this file to discover all available pages before exploring further. # Stores > Turn your store locations into teams so you can route customers to the right branch ⚙️ In Connectly, a **store** is a [team](/teams-and-stores/teams) that's tied to a physical location. Setting up stores lets you route each customer to the team that runs their nearest branch — ideal for retailers, franchises, and multi-branch businesses. You can turn a single team into a store by giving it a **Location Address** when you [create it](/teams-and-stores/teams#create-a-team). If you have many locations, create them in bulk with either of the two options below (both under **Add Team**). ## Import Teams from Locations If your store locations already exist in Connectly, **Import Teams from Locations** turns them into teams. Pick the locations you want, optionally create **Sales** and **Customer Support** subteams for each, and import. Import Locations as Teams dialog with a list of selectable store locations and optional Sales and Customer Support subteams Team names match the location names. You can reorganize teams into folders and rename them after importing. ## Upload Teams with Locations To create location-based teams from scratch, **Upload Teams with Locations** uses a Google Sheet. It's a two-step flow: fill in the spreadsheet with your team names and addresses, then upload and process it. Batch Create Location-Based Teams via Google Sheets dialog with an Edit step and an Upload step The spreadsheet has a column for the team name, an optional description, and the address: Google Sheet with Team Name, Team Description, and Address columns filled with store locations Removing a team's row from the spreadsheet will **delete** that team on the next upload. Only remove rows for teams you actually want to delete. ## Routing customers to a store Once your stores exist, routing customers to their nearest store is configured in your **AI agent's handover** (with **Team Routing** turned on in [Ticket Routing](/inbox/ticket-routing)). There, you can have the agent ask the customer to choose a store and route the conversation to that location's team. That setup is part of the agent configuration and is covered separately.