> ## Documentation Index
> Fetch the complete documentation index at: https://docs.connectly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom

> Mirror WhatsApp conversations in Intercom and reply to customers via the Intercom inbox using Make (Integromat) as the connector 📠

With the Intercom integration, inbound WhatsApp messages appear as conversations in your Intercom inbox. Replies you post in Intercom are sent back to the customer as WhatsApp messages. The integration is built using [Make](https://www.make.com) (formerly Integromat) as the connector between Connectly and Intercom.

## Prerequisites

* A fully onboarded Connectly account with a working WhatsApp business number.
* A [Make](https://www.make.com/en/register) account.
* An Intercom account.
* Your Connectly **Business ID** and **API key** — contact your Account Manager to obtain these.

***

## Setup

<Steps>
  <Step title="Connect Intercom in Make">
    Sign up for a Make account at [make.com](https://www.make.com/en/register) and authenticate your Intercom account following [this video guide](https://www.loom.com/share/aa7284f0f5e9443ca471fbdcd14cfc70). When prompted, click **Authorize Access**.
  </Step>

  <Step title="Import the Connectly → Intercom scenario">
    Download the [Connectly to Intercom JSON file](https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTPnSja6RkBiRLGAbuXVJ%2Fuploads%2FaOdASFJ9EJh1UkoIoHZA%2Fconnectly_to_intercom.json?alt=media\&token=b64f4180-1ec9-47d5-86ad-773655ff1511) (right-click → Save Link As). Then follow [this video guide](https://www.loom.com/share/8ca183caa6f543a0b4944f2dc1f886e1) to create a new Make scenario and import the file.
  </Step>

  <Step title="Import the Intercom → Connectly scenario">
    Download the [Intercom to Connectly JSON file](https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTPnSja6RkBiRLGAbuXVJ%2Fuploads%2FwNfv5yLaQ7Ni2r6hHcif%2Fintercom_to_connectly.json?alt=media\&token=1e29c3a8-6c28-49b7-b034-657cac9c8d9a) (right-click → Save Link As). Follow [this video guide](https://www.loom.com/share/ad91ced2432647d7b3d47c0d4077bfa3) to import it as a second Make scenario.
  </Step>
</Steps>

<Note>
  The setup relies on video guides and downloadable scenario files. If any links become unavailable, contact your Account Manager for assistance.
</Note>