> ## Documentation Index
> Fetch the complete documentation index at: https://docs.connectly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticket topics & conversation tags

> Manage the topics for your chatroom and the tags for your conversations, so your team stays organized ⚙️

Topics and tags are how your team keeps the inbox organized. You manage both in
**Settings → Inbox**, each in its own section.

## Ticket Topics

> Manage topics for your chatroom

**Ticket Topics** are the categories your team uses to describe what a ticket is about.

### Why they matter

Topics turn a pile of individual tickets into something you can make sense of. When
every ticket is categorized, you can see what your customers are actually contacting
you about — which questions come up most, which issues are growing, and where your team
is spending its time. That makes it easier to prioritize, staff, and improve the parts
of your product or service that generate the most tickets.

## Conversation Tags

> Manage tags for conversations

**Conversation Tags** are labels your team applies to conversations to organize and
find them.

### Why they matter

Tags give you a flexible way to group conversations that belong together, even when
they don't fit a single ticket category. Your team can use them to mark conversations
for follow-up, flag noteworthy cases, or filter the inbox down to exactly the
conversations they care about — keeping a high-volume inbox navigable instead of
overwhelming.