> ## Documentation Index > Fetch the complete documentation index at: https://docs.connectly.ai/llms.txt > Use this file to discover all available pages before exploring further. # Analytics: live monitoring & auto-assignment > See open tickets and queued conversations in real time, and measure how auto-assignment is performing 📊 The bottom of the Inbox analytics page (**Analytics → Inbox**) has real-time views for monitoring your team right now, plus a breakdown of how automatic ticket assignment is performing. These are available to owners and analytics roles. ## Current Open Tickets A **live** snapshot of open tickets by agent — it's not tied to the date range. It shows each agent and how many open tickets they're holding, so you can spot who's overloaded at a glance. * Click an agent to see that agent's open tickets, and open any conversation from there. * If your business uses teams, you can **Group by Team** to see open tickets organized by team (with buckets for conversations with no team or a missing assignment). * Search agents and **Download CSV** are available. Current Open Tickets live view listing each agent and their open ticket count, with a Store filter ## Currently Queued Rooms A **live** table of conversations waiting to be automatically assigned to an agent. It refreshes on its own and shows: | Column | What it is | | ------------------- | ---------------------------------------- | | **Customer** | The customer waiting in the queue. | | **Phone** | The customer's phone number. | | **Handover Time** | When the conversation entered the queue. | | **Est. Assignment** | Estimated time until it's assigned. | Rooms wait here for the next auto-assignment cycle. Click the eye icon to open a conversation. This view is relevant when [Ticket Routing](/inbox/ticket-routing) is set to automatically assign conversations. Currently Queued Rooms live view describing rooms waiting for the next auto-assignment cycle ## Auto-Assignment Performance This section measures how well automatic assignment is working over the selected period. (It's hidden when there were no handovers in the period.) **KPI cards:** | Metric | What it measures | | ----------------------- | --------------------------------------------------------- | | **Total Handoffs** | Conversations handed off to be assigned. | | **Instant Assignments** | Handoffs assigned immediately to an available agent. | | **Queued Assignments** | Handoffs that had to wait in the queue before assignment. | | **Timed Out** | Handoffs that waited too long without being assigned. | | **Avg Queue Time** | Average time spent waiting in the queue. | | **Total Assignments** | Total assignments made. | Auto-Assignment Performance KPI cards and the Daily Trend chart of handoffs, instant, queued, and timed-out assignments **Breakdowns below the KPIs:** * **Daily Trend** — a chart of handoffs, instant, queued, and timed-out assignments per day. * **By Team** — Team, Assignments, To Agent, Team Only, Avg Queue. * **By Agent** — Agent, Assignments, Avg Queue. * **Autoassigned Ticket Details** — a per-ticket table (customer, handoff, outcome, team, agent, queue time, assigned-at) with an eye icon to open the conversation. Auto-assignment breakdowns: By Team, By Agent, and Autoassigned Ticket Details tables Each part has its own **Download CSV**.